Uncover Automation Gold with Process Mining
See the Real Process, Not the Diagram
Why Event Logs Tell the Truth
Every click, scan, approval, or update leaves a trace containing case identifiers, activities, timestamps, and sometimes users or channels. When stitched together across systems, those traces form auditable stories that resist wishful thinking, making it far easier to argue for targeted automation where repetitive, rule-based work consistently slows progress.
From Spaghetti to Structure
Variant explosion can overwhelm newcomers, but it also reveals the richness of real work. By filtering on frequency and outcome, grouping similar paths, and highlighting exceptions, you separate noise from signal, discover core flows worth stabilizing, and locate specific steps primed for automation without losing critical nuance.
Moments That Matter
Focus on transitions where customers wait, approvals bounce, or data gets retyped. These moments compound across volume and time, quietly taxing teams and satisfaction. Mining identifies recurring triggers, measurable delays, and root causes, helping you test small automations that relieve pressure while protecting compliance and service quality.
Preparing Your Data Foundation
Choosing the Right Analysis: Discovery, Conformance, Enhancement
Discovery That Surfaces Invisible Paths
A discovery map often exposes detours created by missing data, awkward handoffs, or conditional approvals. Examine the frequency and outcomes of these paths to spot repetitive manual touches. Where rules are explicit and inputs stable, automation can stitch the intended flow back together and restore predictable throughput.
Conformance to Align Reality and Policy
Conformance checking highlights where execution deviates from required steps or sequences. Some deviations are harmless shortcuts; others create compliance exposure or rework. Quantify their impact, then automate controls or guidance that prevents harmful skips while preserving productive flexibility, allowing teams to move faster with fewer errors.
Enhancement to Quantify Waiting and Work
Enhancement overlays durations, queues, and costs onto the process model, transforming pictures into evidence. With accurate waiting time and service time, you can simulate automation changes, compare scenarios, and prioritize interventions expected to produce outsized benefits, even when budgets or staffing are constrained and executive patience is limited.
Spotting Automation Opportunities with Evidence
Quantify Effort, Volume, and Interruptions
Find Stable, Rule-Based Segments First
Estimate ROI with Sensible Assumptions
From Insight to Implementation: RPA, Orchestration, or Change
When RPA Fits and When It Fails
RPA shines where interfaces are stable, rules transparent, and exceptions rare. It struggles with dynamic layouts, ambiguous data, or frequent policy shifts. Process mining helps distinguish these conditions, preventing costly misfires and guiding you toward service layers, APIs, or orchestrated reviews when surface automation would constantly break.
Orchestrate Human-in-the-Loop Work
Many journeys require judgment, escalation, or empathy. Use orchestration to route tasks, enforce SLAs, capture decisions, and trigger automations at the right moments. Mining highlights coordination gaps so orchestration closes them, improving accountability and throughput while preserving the human qualities customers value in sensitive or high-stakes situations.
Standardize Before You Automate Everything
Chaotic variation masks failure modes and inflates maintenance costs. Trim unnecessary options, harmonize forms, and codify policies so automations have stable ground to stand on. Standardization transforms brittle scripts into durable capabilities, reducing change effort and unlocking broader benefits across training, reporting, forecasting, and risk management simultaneously.
Governance, Adoption, and Continuous Improvement
Build a Cross-Functional Nerve Center
Bring together process owners, data engineers, analysts, compliance partners, and delivery leads. Meet regularly to review findings, approve experiments, and resolve risks. This shared council anchors decisions in evidence, accelerates unblockers, and aligns communications, helping your automation program scale responsibly without losing sight of customers or colleagues.
Make Insights Shareable and Actionable
Packaging matters. Use concise narratives, annotated screenshots, and simple metrics that stakeholders can retell. Tie each insight to a next step, owner, and timeline. Clear storytelling multiplies impact, invites subscriptions, and prompts thoughtful replies that refine hypotheses, surface dependencies, and recruit champions for ambitious but realistic changes.
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